Terms & Conditions

These Terms & Conditions (“Terms”) apply to your use of the PropAssess website, booking tools, quotation forms, compliance checker, and related services (together, the “Services”). By accessing or using PropAssess, you agree to these Terms.

PropAssess operates a UK property compliance marketplace connecting customers with accredited engineers and assessors for inspections, certificates, and related compliance services.

“Customer”, “you”, or “your” means any person or organisation using PropAssess to request quotes, book services, or manage compliance activity.

“Engineer” or “Service Partner” means an independent accredited professional engaged through the marketplace to deliver an inspection or assessment.

“Booking” means a confirmed request for a compliance service placed through PropAssess, subject to availability and payment where required.

Quotes provided through PropAssess are estimates based on the information you supply, including property type, location, and selected services. Final pricing may change if the scope differs on site, access is restricted, or additional work is required.

A quote does not create a binding contract until a booking is confirmed and, where applicable, payment is authorised. PropAssess may decline or revise a quote if details are incomplete or inaccurate.

Bookings are subject to engineer availability, property access arrangements, and successful payment (where payment is required at checkout). Preferred appointment times are requests and not guaranteed until confirmed.

You must ensure a responsible adult can provide access at the agreed time and that the property is safe and ready for inspection. Failed access may result in a reschedule fee or forfeiture of prepaid amounts, as communicated at the time of booking.

You agree to provide accurate property, contact, and scheduling information. Misleading or incomplete details may delay service delivery or invalidate certificates.

You are responsible for obtaining any permissions needed for access (for example from tenants, managing agents, or building owners) and for complying with applicable landlord and housing regulations relating to your property.

Where online payment is offered, charges are processed by our payment providers (such as Stripe). PropAssess does not store full card details. Prices are shown in GBP and may be subject to VAT where applicable.

By completing payment, you authorise the charge for the selected services. Refunds, if due, are handled in accordance with our cancellation policy and any applicable consumer law.

You may request to cancel or reschedule a booking by contacting PropAssess as soon as possible. Short-notice changes may affect availability and may incur charges, particularly where an engineer has already been allocated or travelled.

PropAssess or a Service Partner may cancel or reschedule for reasons including illness, safety concerns, severe weather, or operational issues. In such cases we will seek to rearrange promptly or provide a refund of prepaid fees for the affected service.

Inspections and assessments are carried out by accredited Service Partners. Certificates and reports are issued based on findings at the time of inspection and applicable standards.

PropAssess facilitates booking, communication, and payment. Unless expressly stated otherwise, engineers and assessors act as independent contractors. Remedial works recommended in a report are separate from the inspection fee unless included in your booking.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

To the fullest extent permitted by law, PropAssess is not liable for indirect or consequential loss, loss of profits, or losses arising from inaccurate information supplied by you, denied access, or decisions you make based on inspection findings. Our total liability for any claim relating to a booking is limited to the fees paid for that booking.

You must not misuse the website or Services, attempt unauthorised access, submit fraudulent bookings, or use PropAssess in a way that breaches law or harms other users, engineers, or our systems.

We may suspend or terminate access where we reasonably believe these Terms have been breached.

We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of PropAssess after changes are posted constitutes acceptance of the revised Terms for future bookings.

For questions about these Terms, bookings, or cancellations, contact us via the Contact page or email support using the details published on the PropAssess website.